The Sales Supervisor-Call Center is responsible for supervising an assigned unit of Sales Representatives to achieve sales, quality, adherence, underwriting, and other objectives in accordance with sound sales practices and 21st Century practices, policies and procedures.  

The Sales Supervisor-Call Center will perform all or some of the following Job description:

• Supervises assigned personnel

• Develop staff performance and skills via leadership, coaching, motivation, and recognition

• Promote cross/up-selling activities and support other initiatives as required

• Identify process and performance deficiencies and recommend courses of action to improve sales and resolve operations problems for the assigned unit

• Implement corrective action as directed

• Coordinate unit activities with other units as required to meet common objectives

• Investigate and resolve escalated customer issues

• Interpret and communicate procedural and regulatory changes to assigned staff

• Compile periodic and ad hoc reports and analyses as required

• Participate in special projects

• Perform other duties as assigned.

Minimum Requirements / Knowledge / Skill For Sales Supervisor-Call Center Job

• Knowledge of Personal Lines Company products, underwriting requirements, and relevant DOI regulations

• Knowledge of direct sales methods and procedures

• Leadership skills

• Verbal and written communication skills

• Supervisory skills

• PC and software skills.

Minimum Education Requirements / Certification / Licensure For Sales Supervisor-Call Center Job

• High School diploma and college-level courses or equivalent knowledge acquired by work experience and training.
   

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