The Inbound Sales Center Manager is responsible for leading and managing Company Managers and a non-exempt staff of sales associates.   

The Inbound Sales Center Manager will perform all or some of the following Job description:

• Effectively manage day-today operations

• Analyze data to drive decisions

• Analyze and resolve a wide variety of complex customer issues

• Exercise multi-tasking skills when managing multiple systems and applications

• Proactively utilize strong problem solving skills in order to deliver customer focused solutions.

Minimum Requirements / Knowledge / Skill For Inbound Sales Center Manager Job

• 5 years of supervisory/management experience in a high volume sales call center with P&L exposure

• Experience in leading/ coaching/motivating/developing teams

• Familiarity with ACD reports, Variable Commission plans, Employment Law and other key subject areas associated with managing a large-scale call center

• Candidate must have proven success in quota achievement

• Exceptional interpersonal skills

• Demonstrate strong verbal and written communication skills

• Strong organizational skills and the ability to multi-task

• Contact center experience

• Experience in high tech sales or customer service a plus

• Flexibility to work varied shifts on a 7-day schedule.

Minimum Education Requirements / Certification / Licensure For Inbound Sales Center Manager Job

• BS/BA required, MBA preferred.
   

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