The Inbound SMB Sales Representative will perform all or some of the following Job description:

• Perform daily customer interface

• Perform lead qualification

• Influence buying decisions

• Direct customers through order processes

• Own or channel customer escalations to appropriate resources

• Understand and make recommendations regarding trends in customer needs

• Understand customer business drivers

• Provide real time feedback in a dynamic sales environment, and be willing to improvise and enhance processes

• Independently drive customer needs or problems through to resolution

• Exercise judgment in decisions to involve other Company team members appropriately

• Analyze trends and buying patterns and communicate recommendations appropriately to product groups or divisions.

Minimum Requirements / Knowledge / Skill For Inbound SMB Sales Representative Job

• Strong Knowledge of the hardware/software Business demonstrated by understanding of related product portfolio, business reports, trends, customer information, and delivery methods

• Ability to take 30+ phone calls a day, close deals, perform customer contact processes that produce responses, and profile accounts

• Verbal and written communication skills that clearly and simply communicate information about the organization, processes, services portfolio, and issues that may exist within Company or with customer situations

• Ability to make timely decisions that effect managing deal volume, resolving customer satisfaction issues, resolving internal organizational issues that impede results, timeliness of escalation of sales and Company issues

• Ability to plan tactics for resolving customer sales issues that prevent orders.
   

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