Job Description:

The Associate-Business Sales will perform all or some of the following Job description:

• Generates leads and prospects new business as well as creates new service opportunities with the existing customer base

• Carry “paper” quota” for 100% completion of all sales related tasks which are quantifiable

• Respond to requests from field sales staff for information i.e.; price plan analysis and customer information while providing administrative and sales support, i.e.; proposals, marketing information, handling customer service issues, problem solving and follow-up on customer service issues

• Develop and coordinate customer training, education, and support regarding wireless phones, accessories and services

• Provide pre-sale and post-sale support

• Assist with seminars, trades shows, customer on-sites and attend when required

• Process all appropriate documentation for new orders/renewals and ensure policies and procedures are met with regard to sales activations

• Ensure equipment activation and delivery

• Support customer extranet activations

• Continuously update knowledge of wireless products, services and industry trends

• Participate in training opportunities on products and services and attend sales meetings

• Handle inbound calls from customers and prospects

• Process all appropriate documentation for new/renewal orders and ensure policies are met with regard to sales activations

• Ensure activations and the delivery of equipment is processed in a timely manner

• Complete follow up call to customers same day

• Support out of market activations

• Act as federal liaison between all departments including but not limited to Implementations, Contracts/Proposals, Legal, Federal AOC and GSC.

• Experience in sales or customer service with business accounts
• Understanding and knowledge of communications industry and related products & services
• Strong cold-calling and lead generation capabilities
• Familiarity with billing systems and order entry systems a plus
• Ability to work well in a dynamic, fast-changing environment that requires a high degree of multi-tasking with minimal supervision
• Excellent interpersonal, written and oral communication skills
• Effective use of PC including Microsoft Office
• Effective negotiation and closing skills
• Two years Federal/Corporate/Direct Business sales support experience
• Two years Federal sales and or Retail sales.

Minimum Education Requirements / Certification / Licensure For Associate-Business Sales Job

• Bachelor’s Degree or equivalent work experience preferred.
   

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