The Tour Receptionist will perform all or some of the following Job description:

• Greet all customers and owners as they enter the Sales Gallery and process according to established procedures

• Answer all incoming phone lines and take appropriate messages

• Ensure messages are distributed daily

• Ensure proper operation of sales executive rotation per established guidelines

• Prepare daily tour reports and update computer

• Distribute daily reports for Sales and Marketing

• Receive and coordinate tour appointments from marketing as required, and maintain daily appointment manifest

• Monitor tour waves and tour times as needed and report overbooking issues to management in a timely fashion

• Assure that the promised premiums and gifts for guests are distributed according to proper procedures

• Ensure all premium logs are being updated and maintained

• Prepare copies each period for accounting audits

• Post room charges fro pre-gifted tours that no-show or canceled

• Verify that necessary supplies of premium inventory and operating materials are on hand at all times

• Report shortages with enough lead time to place a new order

• Check all reports for accuracy including daily tour manifest, other miscellaneous daily or periodic reports as requested

• Ensure sales gallery is neat and presentable

• Coordinate refreshment set-up and maintain customer areas throughout the day.

• Organized with excellent communication skills
• Good typing skills
• Proficient in computers
• Fluent in reading and writing
• Ability to work well under pressure as well as handle multiple tasks at the same time
• Excellent customer service skills
• Bright, friendly and energetic.

• High School Diploma/GED.
   

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