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Job Summary:
The
Switchboard Receptionist will be
responsible for providing a highly
professional first impression to all
that visit reception or contact
switchboard.
Job
Description:
The
Switchboard Receptionist will perform
all or some of the following Job
description:
-
Greet all
visitors and callers courteously
-
Where
necessary ensure Security Clearance is
checked and issue identification badges
and information on site safety and
emergency procedures
-
Enter
visitor details using electronic booking
system
-
Provide a
prompt, efficient and polite response to
both visitors and internal customers
either face to face, via the telephone
and e-mail communication
-
Notify
hosts of visitors' arrival and where
guests not collected, make follow up
calls
-
Ensure
that Reception image is kept up to
standard and in line with CSC Standards
-
Make
certain of compliance of the Reception
SLA's
-
Operate
the switchboard, dealing with internal
and external enquiries
-
Answer
incoming calls as promptly as possible
(response time average 6 - 8 seconds
-
Use
online company directory and forward the
calls to the appropriate location/
department
-
Provide
in -house directory service
-
Update
computerized company directory
-
Provide
general support as required.
Minimum Requirements / Knowledge / Skill
For Switchboard Receptionist Job
-
Experience working on reception and
on switchboard in a
corporate/hospitality environment
-
Strong organizational and
administration skills, showing
attention to detail
-
Excellent
telephone and communication skills
Ability to work on own initiative
with minimum of direct supervision
Ability to deal with people at all
levels with tact and diplomacy
Customer service orientated at all
times
Smart
and presentable image
Well
organized and methodical.
Minimum Education Requirements /
Certification / Licensure For
Switchboard Receptionist Job
-
High
school diploma or equivalent.
Find More Receptionist Job Descriptions Here
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