The Spa Receptionist will perform all or some of the following Job description:

• Assist with payroll, commissions, scheduling, report, hiring and filing functions of the spa

• Assist the Spa Manager as needed

• Participate in the development, implementation and accountability of departmental procedural methods and practices

• Ensure timely and professional resolution of any guest related challenges and/or concerns, adhering to established Guest Service philosophy

• Work closely with support departments and follow through to ensure that all deficiencies are remedied in a timely and efficient manner

• Effectively and fairly deal with all employees and their issues and concerns; as well as utilizing the Progressive Discipline, Star of the Month and all other established Company Employee programs

• Interview new employees

• Perform other job related duties as assigned. 

• Previous experience working in a luxury or similar resort
• Ability to perform a variety of duties with extreme care, vigilance, and attention to detail, as well as deal and interact with management, employees in an effective and diplomatic manner
• Proficiency using PC Software (MS Word and Excel)
• Exceptional phone skills, answer/maintain multiple phone lines
• Excellent organizational skills to function effectively under time constraints and within established deadlines
• Ability to prepare reports and maintain a high degree of accuracy in record keeping, use sound judgment, prioritize and effectively follow directions, and effective decision-making and problem-solving skills
• Excellent customer services skills
• Great interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor
• Work varied shifts, including weekends and holidays
• Ability to communicate effectively in English, in both written and oral forms.

Find More Receptionist Job Descriptions Here