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Job Summary:
The
Registration Receptionist - Hospital,
Under the direction of the Patient
Access Director, will be responsible for
registering and processing patients to
the hospital and emergency department.
He/she will greet, assist and direct
visitors, patients and other callers.
He/she will operate the hospital
switchboard, providing routine
information and route calls
appropriately.
Job
Description:
The
Registration Receptionist - Hospital will perform
all or some of the following Job
description:
-
Greet
patients and conduct interviews to
obtain accurate registration and billing
information
-
Assure
correct patient is registered using
tools available to verify information
and follows hospital policy on patient
identification when placing armband
-
Accurately key patient information into
on-line ADT system, updating information
when appropriate
-
Meet and
maintain the department accuracy
benchmark within three months of
employment
-
Assure
that all necessary forms are explained,
completed and signatures obtained
-
Prepare
and distribute registration documents to
appropriate departments
-
Collect
co-pays, deductibles and co-insurance
from patients when applicable
-
Enter
collection information into Collections
database
-
Strive to
meet monthly collection goals set by
Director
-
Use of
computer programs, Meditech, Internet (OIG
website) and insurance eligibility Word,
and Healthstream
-
Operate
office machines; copier, fax, shredder,
10-key
-
Operate
hospital switchboard and keep current on
alarm procedures
-
Respond
to emergency calls, following
established protocols
-
Use
paging system as necessary
-
Cross
train for positions within department
-
Ensure
patient satisfaction is maintained by
providing exemplary customer service to
patients and visitors
-
Provide
information to customers
-
Attend
in-services and meetings as required
-
Participate in self-development programs
both internally and externally
-
Assist in
maintaining office supplies and care of
equipment
-
Adhere to
hospital and department polices and
procedures
-
Perform
other duties as assigned as needed.
Minimum Requirements / Knowledge / Skill
For Registration Receptionist - Hospital Job
-
Knowledge of medical terminology
preferred
-
Prior
hospital experience preferred
-
Keyboard/computer familiarity
-
Demonstrated commitment to service,
organization values and
professionalism through appropriate
conduct and demeanor at all times
-
Ability to adhere to and exhibit
Company core values
-
Ability to maintain confidentiality
and protect sensitive data at all
times
-
Ability
to
adhere to organizational and
department specific safety standards
and guidelines
Ability to
work
collaboratively and support efforts
of team members
Demonstrated exceptional customer
service and ability to interact
effectively with physicians,
patients, residents, visitors, staff
and the broader health care
community
Demonstrated ability to
appropriately direct phone calls in
limited time frames.
Minimum Education Requirements /
Certification / Licensure For
Registration Receptionist - Hospital Job
-
High
school diploma or GED.
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