The Receptionist and Security Aide will be responsible for providing general security for facility by greeting and screening visitors.

Job Description:

The Receptionist and Security Aide will perform all or some of the following Job description:

• Greet visitors in a customer friendly manner while identifying visitor status

• Screen visitors and grant access to upper floors as appropriate

• Following Corporate procedures, issue and mange temporary security cards

• Refuse access to unauthorized visitors

• Maintain a log of visitor traffic

• Prepare summary reports relating to visitor activities

• Document any visitor related incidents as necessary

• Communicate with building employees to verify/authorize visitor access to departments

• Communicate with Security Department and/or local authorities as necessary to manage unauthorized visitors

• Communicate clearly and establish/maintain cooperative relationship with visitors

• In support of Corporate Security, monitor designated security cameras

• Monitor service tickets related to security and update where necessary

• Prepare documents and report as requested

• Assist with security badge audits when requested

• Perform other administrative duties as assigned

• Sort mail for the local facility for pickup

• Maintain professional working relationships with Security Department and Security Operations Center staff

• Maintain professional working relationships with all Company employees. Interact with employees in a friendly and helpful manner.

• 1-3 years of customer service experience
• Physical security experience desired
• Experience interacting with visitors/customers in a stressful environment highly desired
• Basic knowledge of corporate environment
• Working knowledge of Microsoft Office products
• Strong verbal and written communication skills
• Strong interpersonal skills
• Ability to complete tasks in a timely manner with minimal supervision
• Ability to verbally control a situation and re-route potentially dissatisfied customers to an appropriate location
• Basic computer skills desired
• Ability to view computer screens for extended periods of time.  

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