The Receptionist - Medical Center will serve as the primary first point of contact with patients and the public. He/She will act as a resource for management and those in supervisory roles for non-clinical day-to-day issues and work closely with the Home Office in responding to information requests and general administrative support. The Receptionist - Medical Center will provide safe, effective, and compassionate care that is consistent with the State, Federal and Company guidelines, and Company policies and procedures.

Job Description:

The Receptionist - Medical Center will perform all or some of the following Job description:

• Demonstrate efficient communication for the center promoting positive guest relations

• Organize accurate electronic and paper documentation for monthly reports

• Maintain medical records with accuracy, efficiency in electronic and paper format

• Provide clerical support for all center staff

• Implement, maintain and monitor the Company’s QCS, FDS-08, Spectra and Focus 2K systems’ databases’ (Core Systems) to ensure timely and accurate reporting of information for both clinical and billing activities

• Support Director of Regulatory Compliance in maintaining Company-wide Policies and Procedures

• Support Regional Directors with various clinical activities/projects as directed

• Develop an effective communication mechanism for the center to promote a positive image with patients, visitors, co-workers, physicians, office personnel, external agencies, and home office

• Promote a positive attitude on the telephone and when greeting customers

• Demonstrate the RV Difference culture

• Obtain and record all pertinent information needed for patient admission and billing

• Maintain open communication with the home office personnel

• Establish and maintain effective working relationships with professional staff, co-workers, physicians, their office staff, ancillary department personnel, and external agencies

• Maintain patient’s medical records both paper and electronic per center guidelines and in compliance with regulatory agencies

• Obtain test results, reports and information as requested from other medical providers as needed

• Enter lab orders, print monthly lab orders for MD signature, print lab requisitions and prepare lab tubes weekly

• Maintain supplies for laboratory testing and mailing

• Review monthly lab invoice for appropriate billing charges for Clinical Coordinator approval

• Demonstrate proficient skill with information systems: i.e. printer, fax machine, computer, and other office equipment

• Monitor office supplies and help to prepare office supply orders

• Forward all invoice copies to the home office in the weekly envelope

• Report any problems/ issues promptly

• Attend necessary meetings related to unit activities

• Perform other duties as assigned. 

• Proficient (intermediate level of application) with all Microsoft Office Products programs
• Knowledge of medical abbreviations and terminology
• Effective communication skills; fluent in written and spoken English
• Previous health care experience preferred
• Bilingual preferred
• 2 years of administrative support experience
• Experience supporting multiple managers/supervisors
• Demonstrated record of and commitment to safety; and dedication to excellence
• Outstanding communication and interpersonal skills
• Ability to communicate professionally and effectively with other staff members, patients and physicians
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Prior experience working with sensitive information and maintaining confidentiality.

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