The Receptionist-PBX Operator will respond to incoming calls in a timely manner and direct caller to appropriate destination providing a smooth, clear and professionally courteous communication practice.

Job Description:

The Receptionist-PBX Operator will perform all or some of the following Job description:

• Answer multiple incoming telephone lines

• Obtain necessary information and transfer calls to correct extensions

• Provide information to callers as appropriate

• Perform overhead paging

• Monitor all alarms located in PBX and notifies appropriate personnel as required

• Respond quickly and accurately to disaster and emergency situations as required, remaining calm

• Correct and update posted information as needed

• Assist with the maintenance of directories on-call list, etc.

• Accurately utilize the features of the PBX consoles, headsets, telephones and other related equipment

• Assist with maintaining cleanliness, safety and security of the PBX area

• Maintain confidentiality, security and integrity of patient and organizational data

• Ensure release of information is consistent with all privacy policies

• Orient and mentor new staff members.

• Previous PBX operator experience.

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