The Cashier-Receptionist - Health Care will function under the direction guidance and supervision of the department manager, assistant manager, or designee. The cashier-receptionist will greet and check in all patients reporting to the medical office in a professional and courteous manner. He/She will be responsible for accurate check-in, check-out where applicable, information capture and revenue collection per procedures. Responsible for having a general knowledge of the medical center in order to assist patients with questions and concerns.

Job Description:

The Cashier-Receptionist - Health Care will perform all or some of the following Job description:

• Greet and assist patients

• Follow appropriate patient registration/check-in policies and procedures

• Verify and or update all demographic information

• Check in patients by following check-in policies and procedures and use the check-in systems or manual visit records when the systems are down

• Determine patient's membership/benefits according to the benefit display

• Create accounts as necessary

• Capture and populate workers' comp data on the correct screens and select the correct coverage as necessary

• Use notes function where applicable to document prepayments

• Obtain a patient medical record number when necessary

• Order Health Plan cards as needed

• Collect co-pays & fees

• Inform patients of available payment options

• Generate appropriate encounter forms per procedure electronically or manually if the system is down

• Direct patients to appropriate area after the check-in process is completed

• Check out patients by following checkout policies and procedures and use the checkout systems or manual visit records when the systems are down, if applicable

• Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Media-Cal, and industrial patients

• Initiate and complete required forms for all appointments per policy

• Access necessary information from the fee schedule to determine appropriate fees based on CPT-4 and or service codes in order to collect appropriate revenue

• Assist patients by: Explaining co-pays/applicable fees, Providing facility directions. Referring to other departments and administrative services for further information, e.g., Member Services, Med Secretaries, and Bus Office. Initiating and completing appropriate forms as needed. Tracking referrals to specialty care by utilizing the consultation/referral system as needed in those areas where this responsibility currently exists for the individual in this classification. Where this responsibility is not part of an existing position, it cannot be added without written agreement as part of the LMP

• Maintain the patient will-call area box if applicable

• Communicate with clinical and business office staff as needed

• Handle cash according to the Cash Handling Responsibility Agreement

• Comply with all applicable cash handling policies & procedures (see reference list)

• Obtain, secure, and ensure sufficient denominations to provide change

• Reconcile shift and deposit funds according to the Cash Handling Responsibility Agreement.  

• 6 months work experience
• Basic knowledge and use of computer and computer keyboard
• Passing of a PC skills assessment
• Communicate with health care providers, staff, patients and visitors
• Professional phone etiquette
• Ability to read and follow instructions, short correspondence, and memos
• Ability to multi-task, organize, manage time and prioritize workflow in a complex environment
• Knowledge of computer and computer keyboard
• Willingness to work in a Labor Management Partnership environment
• Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc.