The Bilingual Receptionist - Hospital will be responsible for coordinating activities within the medical center so the planning; organizing and controlling of resources are consistent with the overall operating plan, goals and objectives.

Job Description:

The Bilingual Receptionist - Hospital will perform all or some of the following Job description:

• Check appointment list to ensure that all scheduled patient's medical records have been received and properly prepared for medical professional

• Verify eligibility in practice management system

• Schedule transportation for eligible members

• Influence patient satisfaction by ensuring patients are greeted upon arrival, properly registered in the system, properly processed and recorded, and provide service in a polite, courteous and professional manner according to policies and procedures

• Notify medical assistants of patients arrival and provide medical records

• Collect patient payments and ensure payments are properly recorded and processed according to policies and procedures

• At the end of medical professional's session ensures appointment listing is closed with correct cancellation and no show codes

• Assist patients with follow up instructions and/or appointments and confirm that appointments are 24 to 48 hours in advance

• Conduct all activities in a polite, courteous and professional manner and abide by company policies and procedures

• Perform secretarial and clerical functions

• Maintain work area clean and organized at all times.  

• Ability to interact and communicate effectively with patients
• Excellent communication, Customer Service and telephone skills
• Strong organizational skills and ability to multi-task effectively
• Detail oriented and ability to work efficiently in a stressful environment
• Strong sense of teamwork
• Ability to respect and maintain patient confidentiality at all times
• Ability to follow policies and procedures and work flexible schedule and location
• Ability to relate well with all levels of individuals within the organization
• Ability to perform daily procedures, meeting high quality standards and using his/her independent judgment following standards and regulations
• 2-3 years receptionist/clerical experience in a healthcare environment preferred
• Bi-lingual English/Spanish
• Ability to read, write and speak English
• Basic Computer knowledge
• Intermediate computer skills (MS Word, Excel, Power Point).