The Admitting Clerk - Receptionist will be responsible for the courteous and prompt processing of patients at the waiting area. The Admitting Clerk -Receptionist will be responsible for answering all incoming telephone calls and directing the calls to the appropriate personnel. The Admitting Clerk - Receptionist will be cross-trained in other areas of the business office. 

Job Description:

The Admitting Clerk - Receptionist will perform all or some of the following Job description:

• Responsible for the courteous and prompt admission of patients

• Verify the accuracy and completeness of patient clinical, demographic, and insurance information upon admission of the patient. Corrected patient information will be entered into the medical software system at the time of admission

• Immediately communicate any patient and/or surgeon delays to the Nurse Manager and other RNs

• Inform the Scheduler of cancellations and/or add-on cases

• Inform the Business Office Manager and the Nurse Managers of any cancelled and/or altered procedures

• Request the patient or legal guardian to read the prominently posted Patient’s Bill of Rights

• Responsible for protecting patient confidentiality and dignity by keeping patient charts in an inconspicuous location at the front desk

• Responsible for maintaining an orderly system for storing patient charts at the front desk

• Responsible for running all registration forms and patient identification tags, and prepare all patient charts for next day cases

• Responsible for ensuring the completeness and accuracy of information in the medical chart prior to the admission

• Responsible for compiling unsigned transcribed dictation to obtain physician signatures

• Responsible for the daily recording and reconciling of all front desk/time of service collections

• Responsible for the security and reconciliation of the change drawer

• Responsible for maintaining a presence at the front desk at all times with the exception of lunches and breaks

• Responsible for retrieving and forwarding general mailbox messages to the appropriate personnel

• Responsible for the general management of the telephone system. That is, deactivating after-hours answering service/night ring; activating after-hours answering service/night ring; and, ensuring the after-hours/emergency message is correct and activated

• Responsible for the daily management of the medical records

• Perform other clerical duties as directed by the Business Office Manager.    

• Computer literacy
• One year receptionist experience in an ambulatory surgery facility, acute-care hospital or doctor’s office
• Attendance
• Punctuality
• Ability to meet deadlines.