• The Medical Office Administrator will provide focused leadership and support to health plan staff and other support departments

• Monitor the management of key cross-department/facility projects to increase organizational efficiency

• Coordinate facility & area resources with health plan and Organization staff

• The Medical Office Administrator will monitor department performance along a set of key indicators, identify early warning indicators, and implement improvement programs

• He/She will plan and execute department based budgeting and identify priorities

• The Medical Office Administrator will be responsible for monitoring department/medical office budgets and financial performance using quantitative information to manage and make decisions that enhance overall performance

• Enhance organizational image and growth through strategic partnerships with internal and external customers

• He/She will develop and facilitate verbal/ written communications and execute strategies that support regional vision, goals and key business initiatives/information to the medical office staff

• The Medical Office Administrator will participate in regional rotation to ensure facility leadership coverage and resource alignment with established hours of operation.           

• The Medical Office Administrator should have a minimum of 5 years of business or clinical experience within health care and service related industry
• A minimum of 5 years of progressive supervisory / management experience
• Successful change management within the organization
• The Medical Office Administrator should have record of completion of Customer Service Assessment
• He/She should have strong service orientation
• Strong analytical and financial acumen skills
• The Medical Office Administrator should possess proficient knowledge or databases and scheduling tools
• He/She should have strong knowledge of Operations; Health care a plus
• The Medical Office Administrator must possess a well developed capability for strategic decision making and a track record of proven results in the area of customer satisfaction, employee satisfaction, operational excellence and strong P&L results-oriented financial leadership
• He/She should be creative and innovative operational leader capable of differentiating Organization within the health care industry
• The Medical Office Administrator must possess an excellent sense of product, service and clinical excellence, customer loyalty and should be responsive and engaged
• He/She should be an interactive leader, capable of building strong positive relationships with internal and external customers, which result in the success of the organization
• The Medical Office Administrator must exhibit business savvy leadership, financial acumen, adaptability and willingness to operate successfully in a wide array of high profile business activities.   

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