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Job Summary:
The
Site Manager will
be responsible for
the overall business operation and
service delivery for the Site. The Site
Manager will oversee and will be
accountable for Customer Service,
Dispatch, Quality Assurance, Staffing,
Training, and partners with Field
Supervisors in supporting the
Installation Technicians.
The
Site Manager will provide management
direction to ensure customers are
receiving quality service while
operating efficiently and profitably.
He/She will develop strategies to
achieve 100% customer and employee
satisfaction. Job
Description:
The
Site Manager will perform
all or some of the following Job
description:
-
The
Site Manager will deliver financial and operational
results for site
-
Drive operational excellence
-
Complete up-to-date business
process documentation
-
The
Site Manager will identify, manage, and execute
process improvements that yield
efficiencies; meet or exceed
operational metrics
-
Ensure
operations are aligned with
Company's mission, vision, and
values
-
The
Site Manager will maintain and create a 90-day
rolling job calendar for the site
-
Supervise site operations and
personnel
-
Recognize, develop, and promote
talent within site
-
The
Site Manager will drive employee
satisfaction, retention and
promotions
-
The
Site Manager will be responsible for the
completion of staff development
plans and annual performance
reviews
-
He/She
will implement business improvement
plans, including customer
satisfaction and customer retention
strategies
-
Track daily, weekly, and monthly
volume/metrics
-
The
Site Manager will perform other duties as assigned.
Minimum Requirements / Knowledge / Skill
For Site Manager Job
-
The
Site Manager must have excellent communication, analytical,
project management, and supervisory
skills
He/She must have the ability to conceptualize
requirements, anticipate tasks,
recognize and execute company goals
and objectives
Ability to handle multiple issues,
projects and establish priorities in
a changing environment
The
Site Manager must have
strong negotiation and problem
solving skills
Ability to lead and provide
direction
The
Site Manager should have
working knowledge of CSG and/or
Siebel
He/She
must have desktop computer skills with proficiency in full
range of Microsoft Office products
The
Site Manager should be able to
work flexible and
extended hours as needed
Possess exceptionally strong
customer focus and a history of
successful operations leadership.
Minimum Education Requirements /
Certification / Licensure For
Site Manager Job
-
Bachelor's degree or equivalent
experience.
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