The Manager Contact Channel will be responsible for developing financial products and services that drive sales and sustain outstanding profitability. He/She will also help strengthen Company's relationships with millions of guests and store team members by providing a fast, fun and friendly contact experience.

The Manager Contact Channel will perform all or some of the following Job description:

• Partner cross-functionally to determine how FRS Multi Media strategies support the company-wide Social Media plans, and influence, advise, and adjust accordingly

• Lead the development of a vision, strategy & roadmap for individual and multi channel, by focusing on innovation and guest centric strategies and by partnering with key business partners to set channel priorities/projects

• Develop and produce cohesive presentations and map guest experience to sell concepts to key partners and senior level leaders

• Gather and synthesize guest, competitive and industry insight to inform future strategic planning

• Identify channel measures of success and work with partners to determine appropriate measurement, reporting & analytics plans; leverage this information to guide future enhancements

• Engage and inspire direct reports to accomplish goals and objectives

• Provide direction, feedback and support while empowering the team member and developing individuals for continued growth.     

• 8 years experience leadership, channel planning/management or project management
• Ability to influence others, while collaborating and building partnerships
• Strong critical thinking, analytic and creative problem solving
• High level of initiative with the ability to identify and prioritize opportunities to improve the business
• Ability to drive results working through ambiguity in an ever-changing environment
• Excellent written and verbal communication skills
• Ability to lead and accomplish work through others.

• Four year college degree.

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