Achieve 100% uptime of site critical systems and equipment. Critical systems and equipment include: Power/UPS, Back-up generator, Fuel supply. HVAC (Heating, Ventilation, Air Conditioning), Plumbing/Water supply, Security doors/alarms/cameras, Fire safety systems and equipment

Coordinate and execute, when necessary, inspection, testing, general maintenance and repair of the critical site systems and equipment in order to support revenue generation. (Problem solving, resourcefulness, strategic thinking/planning)

Deliver timely and efficient solutions to facility-related requests

Employ effective organizational and time-management skills to deliver solutions to routine and emergency requests and general facility maintenance needs within established timelines. This includes initiating, managing and performing Change Management Requests (CMRs) as well as requests and incidents received through global ticketing system and email, space planning, coordinating the maintenance of proper inventory levels for housekeeping and site supplies, and ensuring proper security and safety measures are enforced. Prioritization of or acting on requests such as people and equipment moves, locker assignment and other time-sensitive requests is critical in order to maintain customer satisfaction. (Problem solving, can-do attitude, persuasion and influence, collaboration, negotiation)

Develop and maintain relationships with vendors for maximum site efficiency. The vendor relationship management includes work with any outsourced vendors used to support the day-to-day operations of the site (housekeeping, security, landscaping) as well as with those vendors used for the maintenance or repair of critical site systems and equipment. Knowledge of the Purchase Request/Purchase Order process is mandatory in order to support maintenance and repairs. (Process improvement, collaboration, planning, budgeting, partnership)

Communicate overall status of site and budget

May be required to create and maintain reports using Excel, Word, or other systems tools. These reports are submitted to senior managers or directors at the site and/or Corporate Facilities personnel. The reports provide updates on system and equipment maintenance, issues, current budget usage, and compliance with regulatory guidelines specific to the site. Creating reports for budgetary updates and may also be required to ensure spending is controlled and monitored and the appropriate budgetary decisions are being made in line with organizational guidelines and authority. (Strategic planning, budgeting, accountability, business acumen)

Maintain practices that promote and protect health, safety, security and site effectiveness

Provide situation/status updates to the Senior Manager, Director and/or Corporate Facilities personnel until the issue is resolved and the critical system or equipment is fully operational

Assure people at the site are trained in emergency procedures and that all emergency systems are tested regularly

Actively monitor changes in local, state, and country law and legislation to ensure the site and its operation is compliant. Involvement in site health and safety committee functions is also required. (Compliance, innovation, resourcefulness, specific knowledge of local laws and regulations)

Improve the key success metrics. These include: Employee Related Gross Margin (ERGM), Site Attrition, Employee Engagement measurements, Safety and Security measurements

Work daily to improve facility processes and performance that enhance bottom line results. This includes partnering with various business units and/or vendors to support and deliver site improvements to increase employee engagement and/or repairs or enhancements to improve safety and security. (Innovation, process improvement, problem solving)