The Customer Operations Manager will be responsible for all aspects of the contracted site services and the on-site Company team. In order to achieve these objectives, the Customer Operations Manager will be expected to maintain a high level of client contact; develop site personnel, and maintain a cost effective and profitable site operation.

Job Description:

The Customer Operations Manager will perform all or some of the following Job description:

• Establish direction & goals - share vision of company goals with employees; set achievable but demanding goals that are linked to the
  objectives of the client and Company

• Coach & counsel - create a positive atmosphere of professionalism and support; provide honest and timely feedback to employees; address
  performance issues with directness and sensitivity

• Recognize & reward performance - provide fair and honest performance evaluation; reward employees for innovation, risk-taking, excellent
  performance and exceptional efforts to satisfy both internal and external customers

• Build commitment/leadership - establish an atmosphere of trust and support; set a model for employees that reflects the highest ethics,
  integrity and standards of excellence

• Manage diversity - demonstrate commitment to company efforts to achieve a diverse workforce; demonstrate sensitivity in cross-cultural
  communications

• Make sound and logical decisions without unnecessary delay that prove to be correct and effective

• Plan & organize - focus resources on critical needs; define plans and actions consistent with business needs; organize initiatives
  to achieve optimal results and critical timelines

• Quality management - demonstrate commitment and enthusiasm for quality to exceed client expectations; ensure service levels are clearly
  understood.      

• Proven leadership experience; 3 years managing 10 or more employees
• Management experience in multi-service environment
• Effective customer relationship building skills
• Effective written and verbal communication skills; proven analytical skills
• Excellent planning, prioritization and organizational skills
• Proven experience in high volume/fast paced environment
• Ability to resolve issues without management supervision
• Proven experience in achieving financial goals related to revenue and profitability managing a monthly revenue of $10K to $50K
• Computer proficiency in email environments, MS Word/Excel or similar program.