Perform regular and proactive customer communications to ensure all customer concerns are addressed readily

Assist Sales Management with all senior level escalations, regular performance reviews, reporting and relationship management Transition and Transformation (T&T) and Operational Management

Oversee all transition and transformation planning, execution, reporting and related escalation management for LAN, WAN, and Firewall complexes, IT infrastructure management (hosting, applications support, other) as anticipated in the customer contract

Participate in the development and sign-off of all transition and transformation plans

Ensure all project requirements are routed to appropriate functional groups and monitored to completion

Assist Operations with input, planning, prioritization and execution and management of Operational activities in the Region Program and P&L Management

Define and manage program activities to meet Company goals for financial performance

Develop and manage deliverables to plan

Ensure all processes are documented and efficiently working for the Program as applicable

Participate and oversee that all relevant governance meetings are held within contract framework

Maintain and publish status for all projects in progress

Ensure all reports are developed and distributed as required by the contract

Ensure and oversee that Customer billing is properly created and sent in a timely manner as applicable".