The Account Manager-Indirect will be responsible for developing, implementing, and monitoring regional sales and incentive programs designed to drive agents/retailers productivity and meet or exceed established Key Performance Indicators.

Job Description:

The Account Manager-Indirect will perform all or some of the following Job description:

• Audit agent/retailer sales results and key performance indicators to identify areas of opportunity to improve results on revenue growth, customer growth and churn reduction

• Consult with District/Agent Principals to implement agent location specific action plans for improvement

• Communicate sales programs results/effectiveness to the field

• Train, coach, and educate agent/retailer employees on Company competitive advantages, products and services, promotions, methods and procedures, and point-of-sale ordering systems

• Provide both formal and one-on-one training and coaching sessions as needed to ensure that agent/retailer store quotas are met and exceeded

• Drive agents/retailers to hit sales objectives

• Develop marketing plan for and participate in store grand openings and special events

• Observe store personnel’s sales techniques and customer interaction, and coach employees on Company selling strategies

• Channel Growth: Prospect new agent/retailer locations, and coordinate meetings, negotiate contracts and assist new agents/retailers with procedural setup. Identify and provide recommendations to Company regarding termination of agent contracts for non-performing agent locations

• Identify, coach and develop existing agents with potential for location expansion based up profitability and performance measures

• Merchandising / Collateral: Ensure that all merchandising and collateral is in compliance with company standards that position Company as the industry leader

• Audit to ensure that all signage, brochures, pamphlets, etc. are displayed properly

• Coach agent/retailer management regarding importance of compliance

• Communicate promotions to agents/retailers, and drive Company key objectives

• Customer Retention: Maintain and grow existing customer base and manage churn.

• 3-5 years of sales, marketing, training, and/or customer service experience preferred
• Prior account management experience a plus
• PC proficiency in Microsoft Office
• Excellent interpersonal, organizational, presentation & communication skills
• Ability to work well in a dynamic, fast-changing environment that requires a high degree of multi-tasking with minimal supervision
• Prior experience in the wireless industry a plus
• Ability to travel extensively throughout the assigned territory
• Valid driver’s license, good driving record, and proof of insurance. 

•  Bachelor’s degree or equivalent work experience preferred. 
   

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