The IS Desktop Manager will be responsible for providing the highest level of workstation support, and for coordinating the desktop engineering team for projects or for day-to-day technical support.  

Job Description:

The IS Desktop Manager will perform all or some of the following Job description:

• Control and report project progress and results

• Volunteer to take the lead on IS initiatives; able to conduct and effectively resolve issues in meetings

• Effectively interact in collaboration with immediate team, and all levels of departmental staff as well as project managers in project discovery or analysis

• Provide outstanding customer service and leadership to address project interdependencies and issues

• Consistently shows initiative and promote ideas for improving processes and relationships in the department

• Assist on remediation of the most difficult or advanced problems and work on research and the development of solutions for newly identified issues and technologies as they arise

• Ensure a timely response and resolution (or escalation when appropriate) to Level 3 incidents and requests

• Contribute standard formatted documentation to knowledgebase

• Maintain required and personal training and development plans.  

• Five years in managing a team of senior desktop engineers
• Extensive experience in project management
• Familiarity with relevant specific hardware, software, and applications highly desired
• 3+ years of progressively more advanced direct computer related work and customer service experience
• Experience with implementing and\or managing a VDI infrastructure using Vmware or Citrix XenApps
• Comprehensive knowledge of current PC operating systems, printing, networking, and application environments
• Ability to work nights, weekends, and “on call” rotation as required
• Excellent problem solving skills
• Strong written and oral communications skills, and ability to demonstrate outstanding customer service
• Experience using a ticket tracking systems
• Experience with Microsoft Active Directory administration and login scripts
• Significant expertise in the distribution of packaged applications to desktop environment using Microsoft’s SCCM application distribution model
• Ability to engineer, manage and maintain a SCCM infrastructure with over 6000+ node
• Ability to troubleshoot and resolve desktop application issues, with the ability to identify and proactively resolve on-going desktop issues
• Experience in writing scripts using visual basic, MS SQL, batch files, WMI, VBscript and Wscript in order to resolve desktop application issues
• Experience with desktop virtualization
• Ability to recommend and evaluate new technology and/or process improvements for desktop environment
• Ability to motivate team members and guide less experienced staff
• Demonstrated working knowledge of best practices, and follow documented processes and procedures in facilitation of service recovery, refresh, maintenance, moves and various other project related activities.

• Undergraduate degree in a technical field and one of the following certifications; MCSE, A+ or Network+ Certification.

Find More Manager Job Descriptions Here