The Workforce Management Supervisor will be responsible for the daily operational oversight of a workforce management team typically consisting of workforce analysts and workforce administrators.

Job Description:

The Workforce Management Supervisor will perform all or some of the following Job description:

• Responsible for the development and management of direct reports

• Direct the work of the workforce management team to meet set service level goals

• Primarily responsible for forecasting workloads, forecasting resources required to process workloads, scheduling resources, managing real-time adjustments to resources, and generation of reporting and analysis required to manage these processes efficiently

• Work with business leadership to coordinate processes to meet the operational and strategic needs of the business, to advise on potential opportunities or hazards that affect the business' ability to meet strategic goals, and to solicit feedback that influence the operations of workforce management

• Responsible for directing the work of secondary responsibilities that are unique to individual business units.

Minimum Requirements / Knowledge / Skill For Workforce Management Supervisor Job