The Operations Manager Reseller Support is responsible for managing day-to-day operations, which include all aspects CPFR (collaboration, planning forecasting & replenishment), and general account management.

Job Description:

• Deliver analytics and reporting on Reseller performance objectives on a weekly, monthly, quarterly, and ad hoc basis

• Develop and maintain cross-functional partnerships with other business managers to ensure customer issues are resolved

• Maintain relationships with worldwide and regional support organization to leverage best practices and develop technologies to drive efficiencies and improve the customer experience

• Effectively manage employees to optimize performance while maintaining a positive work environment

• Develop relationships and engagement of internal customers to ensure that customer requirements are considered during the development and implementation of strategies and technologies

• Deliver input on policies, programs, staffing organizational design, strategy, and budget planning for senior management

• Perform all personnel management activities for staff including recruitment, training, performance evaluation and salary management, and professional development through job assignment and training

• Develop and maintain business plan and budget

• Manage a staff of Reseller Account Managers in the response and resolution of operational, sales and customer issues to ensure a positive customer experience.

• Advanced/strong Excel/Spreadsheet skills

• 7-10 years of demonstrated work experience in supply chain/customer account management

• Leadership and ability to guide cross-functional and matrix teams

• Good knowledge of supply chain principles to include logistics, CPFR (collaboration, planning forecasting & replenishment)

• Strong understanding of cost and financial accounting principles

• Ability to analyze and interpret complex business data (power excel user a plus)

• Ability to work independently and self motivated

• Demonstrated strong verbal and written communication skills

• Passionate about day-to-day interfacing with internal and external customers at all levels.