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The
Telecommunications Engineer will be
responsible for providing support
services for the Company's
Telecommunications and Information
Systems Command (TISCOM), Communications
Services Branch (TSD-31)
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He/She
will assist the Company in the execution
of duties associated with the management
of all TELCOM service inventories and
billing/expense management; assist with
circuit provisioning and budgeting
needs, and provide timely input to
circuit budgeting data calls
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The
Telecommunications Engineer will assist
in the development of component Agency
mechanisms to track circuit costs
through vendor and GSA billing data;
conduct OBUS account consolidation for a
variety of TELCOM services, and train
DARs in the OBUS system
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He/She
will reconcile with NCS and the primary
service vendors the TSP codes which have
been assigned to USCG circuits including
revoking any TSP codes that are not
longer used, researching TSP codes
rejected by vendors, and following up
with vendors on circuits that were
installed, but not with the proper TSP
codes
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Assist with the development of the
MCH Portfolio of Telecommunications
Offerings
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Carry
out tasks and activities ensuring
the successful operation of
telecommunications services
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The
Telecommunications Engineer will
ensure standards are being followed
on all telecommunications
infrastructure and services and aids
with the development of those
standards
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He/She will meet assigned support
and service requests SLAs
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Oversee provisioning and
installation of communications
services directly and through
service provider partner
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Provide optimal support to patients
and staff, project deliverables &
technical leadership
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The
Telecommunications Engineer will
utilize software and tools to
automate provisioning and
management.
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3 to
5 years of working knowledge of
Cisco Unified Communications
platform (Cisco Communications
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He/She should be manager, Cisco
Unity, Cisco UCCX, and Cisco voice
gateways)
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5 to
7 years of telecommunications
design, implementation, and
operation experience
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The
Telecommunications Engineer should
have experience with Cisco UCCX
administration and reporting
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Experience working with call
recording systems to record both
contact center users and standard
users
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Hands-on experience in TCP/IP
networking and troubleshooting as it
relates to troubleshooting VoIP
signaling and media
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He/She should possess the ability to
communicate technical and
operational-related concepts to a
broad range of technical and
nontechnical staff & to discuss
telecom engineering solutions within
team and outside resources
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The
Telecommunications Engineer should
have the ability to perform as a
team player on a telecommunications
team
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Ability to resolve issues in a
timely manner, forecast, and plan
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He/She should possess effective
verbal and written communication
skills
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Possess expert understanding of
enterprise dial-plan development and
administration
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Good
working knowledge of of VoIP
signaling (H323, SCCP, MGCP, SIP)
and signaling inter-working with
QSIG, PRI, and T1-CAS
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The
Telecommunications Engineer should
have strong project management
skills
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Strong understanding of LAN/WAN
technologies and software tools for
performance monitoring and
troubleshooting
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Understanding of FoIP and T.38
standards for IP faxing & SIP and
H323 video integration and
interoperability in a Cisco IP
Telephony environment
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Understanding of Understanding of
VoWLAN concepts, considerations, and
best practices
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The
Telecommunications Engineer should
remain current with
telecommunications industry
standards and principles through
regular review and study of
technical journals, periodicals, and
textbooks, attending training on
troubleshooting and installation
policies, practices, and procedures,
and attending vendor and other
industry training courses and
seminars.
