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On Call Customer Service Associate Job Description

 

 

 

Job Summary:

The On Call Customer Service Associate will perform any and all duties as assigned by management to include; mail services, reprographics services, fax services, and messenger services.

Job Description:

The On Call Customer Service Associate will perform all or some of the following Job description:

  • Deliver small packages and mail to various sites and locations

  • Maintain highest levels of customer care while demonstrating a friendly and cooperative attitude at all times

  • Demonstrate flexibility in satisfying customer demands in a high volume, production environment

  • Take direction from supervisor or site manager as required

  • Participate in cross training of responsibilities as appropriate

  • Maintain all logs and reporting documentation as required. 

Minimum Requirements / Knowledge / Skill For On Call Customer Service Associate Job

  • Ability to effectively communicate both verbally and written, with clients and company personnel
  • Ability to effectively work individually or in a team environment
  • Ability to know, understand and adhere to business procedure guidelines at all times
  • Demonstrated competency in performing multiple functional tasks
  • Ability to work overtime and work weekends
  • Customer service oriented
  • Ability to understand and adhere to all safety procedures
  • 6 months customer service related experience preferred
  • Ability to handle up to a maximum of 50 pounds
  • Ability to walk, sit, stand or sit for long periods (possibly entire shift).

Minimum Education Requirements / Certification / Licensure For On Call Customer Service Associate Job

  • High school diploma or equivalent GED preferred.
     


 

 

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