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Job Summary:
The
Manager Customer Service Quality will
be responsible for all aspects of
quality assurance within the Customer
Service job family.Job
Description:
The
Manager Customer Service Quality will perform
all or some of the following Job
description:
-
Conduct audits and provide feedback
to reduce errors and improve
processes and performance
-
Set
team direction, resolve problems and
provide guidance to members of own
team
-
May
oversee work activities of other
supervisors
-
Adapt
departmental plans and priorities to
address business and operational
challenges
-
Influence or provide input to
forecasting and planning activities.
Minimum Requirements / Knowledge / Skill
For Manager Customer Service Quality Job
2+
years of supervisory/managerial
experience over at least 15 direct
reports
2+
years of customer service experience
Intermediate MS Excel experience
2+
years of customer service experience
in a quality environment
MS
Visio experience
Experience managing remote teams.
Minimum Education Requirements /
Certification / Licensure For Manager
Customer Service Quality Job
Bachelor's Degree or High School
diploma/GED with 3+ years of
equivalent work experience.
Find More Customer Service Job Descriptions Here
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