The Manager Customer Service will perform all or some of the following Job description:

• Manage communications training to provide exceptional etiquette throughout the organization

• Utilize motivational, team, training and incentive oriented methods

• Create customer service and feedback programs that can be infused throughout the company to keep the customer experience top of mind awareness for all employees

• Identify operational and technological factors that are having the greatest impact on customer satisfaction

• Establish and monitor metrics and make recommendations on strategy adjustments to improve the overall customer experience and satisfaction scores

• Build and maintain close relationships with customers while consistently monitoring feedback and levels of customer satisfaction; Program techniques for diffusing critical or potentially volatile customer situations

• Enable new technology & systems enhancements to improve customer contacts and access to customer information

• Work with fellow employees to enhance internal communications and interactions in an effort elevate job satisfaction and employee morale. 

• Three years experience and knowledge of safety and safety relief valves or comparable products
• Good communication, organization and presentation skills
• Ability to develop and maintain good relations with internal and external customers.