|
Job Summary:
The
Department Manager - Customer Service will be responsible for
providing world-class customer service.
He/She will excel at motivating and
training sales associates to
consistently deliver the highest levels
of service, to support Company’s
established and dynamic brand, and to
share their love of the outdoors with
customers. He/She will also possess a
collaborative leadership style that
allows him/her to work fluidly with both
the sales and leadership teams to create
an exceptional customer experience
within the store.Job
Description:
The
Department Manager - Customer Service will perform
all or some of the following Job
description:
-
Manage all customer service
activities in the store
-
Monitor performance relative to
business goals and making
improvements as necessary
-
Model
the ideal sales floor presence and
coach sales associates toward the
highest levels of customer focus and
engagement
-
Demonstrate excellent communication
skills with customers, your team,
and home office partners
-
Drive
business results
-
Develop talent
-
Ensure delivery of the legendary
Company customer experience
-
Promote the company's core values of
Outdoors Heritage, Integrity,
Service, Respect, Perseverance and
Safe and Healthy Living to ensure
the integrity of the brand, culture
and mission of Company is upheld at
all times
-
Ensure compliance with the Company
comprehensive Health and Safety
program by knowing and following all
safety guidelines, policies,
procedures and expectations
-
Take
immediate and appropriate action to
rectify any unsafe conditions
-
Ensure compliance of front line
employees with comprehensive Health
and Safety program.
Minimum Requirements / Knowledge / Skill
For Department Manager - Customer
Service Job
3+
years retail management experience
in relevant traffic, volume and unit
intensity location
Demonstrated
leadership ability and
organizational skills
3 or
more years’ retail management
experience in a $5M+ store
Demonstrated experience supervising
and motivating employees
Strong business acumen with the
ability to achieve sales and service
goals
Proven leadership skills with the
ability to develop and motivate
employees
Ability to build strong partnerships
and work collaboratively to achieve
goals
Established time management and
organizational skills
Established interpersonal, written
and verbal communication skills
Ability to build strong partnerships
and work collaboratively to achieve
goals
Ability to work a flexible schedule
that includes nights, weekends and
holidays.
Minimum Education Requirements /
Certification / Licensure For
Department Manager - Customer Service Job
-
Associates Degree or equivalent.
Find More Customer Service Job Descriptions Here
|
