Customer Service - Technical Support Job Description
Job Summary:
The
Customer Service - Technical Support will be responsible for
providing superior customer service, and
technical support to customers who
purchase products or services.
Job
Description:
The
Customer Service - Technical Support will perform
all or some of the following Job
description:
Diagnose and provide path to
resolving inquiries
Provide excellent customer service
and analyze problems effectively at
all times
Work
with confidential customer
information
Problem solve to help customers
resolve issues on first call
Accurately log all customer
interactions in data management
system
Achieve highest levels of customer
satisfaction scores
Communicate positively with team
members, customers and other
partners
Collect and report product quality
insights gained during customer
interactions
Perform other related duties and
assignments as required and as
assigned.
Minimum Requirements / Knowledge / Skill
For Customer Service - Technical Support Job
Ability to type 30 wpm
1
year of customer support service
experience required via phone in a
call center environment
Email
or Chat experience, a plus
Experience working with direct
consumers, in B2C environment, B2B a
plus
Strong communication skills, verbal
and written, with a proactive and
positive approach
Ability to systematically break down
and solve complex or ambiguous
problems
Strong
active listening, multitasking and
interpersonal skills
Logical problem solving skills and
identify solutions based on written
procedures, guidelines and process
tools
Ability to use desktop computer
system and hardware, e.g. mouse,
keyboard
Passionate about technology, surf
the internet frequently, and enjoy
digital media (music, movies, books,
apps)
Substantial personal or professional
experience using smart mobile
technology such as iPhone, iPad,
Palm Pre, Amazon Kindle, another
eReader, and any Android device
Strong proficiency in using and
troubleshooting Windows and/or Mac
operating systems
Provide a positive, professional,
empathetic and customer-focused
manner
Enjoy
improving the product through
constructive feedback and seeing the
feedback in action
Good
organization and work prioritization
skills
Availability to work various shifts
influenced by current business needs
Ability to pass background check and
other screenings
Ability to thrive as a team player
in a fast-paced, high-energy,
change-oriented environment.
Minimum Education Requirements /
Certification / Licensure For
Customer Service - Technical Support Job
High
School Diploma or General
Educational Development Degree (GED).
