The Customer Service Supervisor will perform all or some of the following Job description:

• Supervise the activities of subordinate staff

• Provide direction and guidance in work assignments

• Provide timely coaching and feedback to staff

• Ensure work assignments are completed accurately, efficiently and timely

• Ensure individual and team benchmarks are achieved

• Responsible for hiring, coaching, conducting performance appraisals and discipline of subordinate staff

• Provide guidance and leadership for staff to ensure employees are achieving customer satisfaction through effective communication, problem solving, professional phone etiquette and efficient processes

• Resolve patient/customer complaints by identifying problems and coordinating appropriate corrective action

• Ensure service intake procedures facilitate seamless operation between departments and/or other branch offices

• Perform quality control checks on subordinate staff

• Identify errors and inconsistencies to established procedures and ensure appropriate corrective action is taken

• Responsible for ongoing communication with branch and billing center management, other branch departments and/or other branch offices

• Troubleshoot problems regarding orders

• May also act as back-up to subordinate staff

• Comply with and adhere to all regulatory compliance areas, policies and procedures and "best practices"

• Perform other related duties as directed by supervisor. 

• 5+ years' customer service experience
• 2+ years supervising CS Reps
• Solid analytical, leadership and interpersonal skills
• Six years related work experience, including one year in a lead or supervisory capacity.

• High school diploma, Bachelor's degree/equivalent preferred.