The Customer Service - Researcher will be responsible for analyzing, researching, and resolving complex issues that have been logged into the case management system. He/She will utilize extensive global market settlement experience (trade and cash). The Customer Service - Researcher must understand settlement nuances by market. He/She will be responsible for reviewing standard settlement instructions in ALERT and coordinating any required changes as a part of a wholesale data clean-up effort. 

Job Description:

The Customer Service - Researcher will perform all or some of the following Job description:

• Review exceptions identified during the auto reconciliation of existing settlement instructions in ALERT versus the latest standing instructions

• Validate and research the exceptions to determine changes that will be required

• Prepare and submit a template with correct settlement instructions and submit to a processing team

• Perform a quality assurance check to validate that the required adjustments have been completed as requested. 

• High School Diploma or equivalent.