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Job Summary:
The
Customer Service Representative will be
working with Company sales, service,
production, and administrative
departments to ensure the highest level
of satisfaction to its customers. He/She
will be the point of contact for all
customer questions and concerns. The
Customer Service Representative will
answer incoming calls from customers to
take service requests, answer inquiries
and questions, handle complaints,
troubleshoot problems and provide
information.
Job
Description:
The
Customer Service Representative will perform
all or some of the following Job
description:
-
Responsible to provide prompt problem
resolution within customer accounts,
primarily by working over the phone with
customers and keying information into
the AS/400 database system
-
Empowered
to make independent decisions to assist
customers, while working very closely
with the Management Team and Service
Sales Representatives/Route Drivers to
ensure high levels of customer
satisfaction at all times
-
Answer
phones professionally
-
Respond
to customer inquiries
-
Research
required information using available
resources
-
Handle
and resolve customer complaints
-
Provide
customers with product and service
information
-
Process
orders, forms and applications
-
Identify
and escalate priority issues
-
Route
calls to appropriate resource
-
Follow up
customer calls where necessary
-
Complete
call logs
-
Complete
call reports..
Minimum Requirements / Knowledge / Skill
For Customer Service Representative Job
Accurate typing and 10 keypad
experience
Previous customer service or call
center experience preferred
Additional PC skills including MS
Outlook, MS Word, MS Excel, MS
PowerPoint, Intranet/Intranet and
AS400 preferred
proficient in relevant computer
applications
Knowledge of customer service
principles and practices
Six
months or more experience in a call
center environment
Customer service experience
Good
keyboard skills
Knowledge of administration and
clerical processes
Relevant product knowledge
Verbal and written communication
skills
Listening skills
Problem analysis, and solving skills
Customer service orientation
Organizational skills and attention
to detail.
Minimum Education Requirements /
Certification / Licensure For
Customer Service Representative Job
-
High
school diploma or GED preferred.
Find More Customer Service Job Descriptions Here
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