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Job Summary:
The
Customer Service Representative -
Bilingual will operate as the front line
relationship management in supporting
customer requests, establishing
relationships with new customers and
serving existing clients. He/She will be
creating exceptional member experiences
by determining the individual needs of
previous members and matching their
wishes and desires with relevant
products and services.Job
Description:
The
Customer Service Representative -
Bilingual will perform
all or some of the following Job
description:
-
Take
inbound calls in a call center
environment
-
Fulfill
member's needs related to products and
services
-
Translate
documents and other material from one
language to another
-
Read
material and rewrite material in
specified language or languages,
following established rules pertaining
to factors, such as word meanings,
sentence structure, grammar,
punctuation, and mechanics.
Minimum Requirements / Knowledge / Skill
For Customer Service Representative -
Bilingual Job
Fluent in French, Italian or Spanish
2-3
years experience in a call center
environment
Effective listening, writing,
interpersonal and verbal skills
Strong computer proficiency,
including typing skills and the
ability to navigate through computer
systems
Service experience in a call center
environment
Prior
experience in the Travel,
Hospitality or Vacation Ownership
industry
Demonstrated strong service and
consultative skills
Ability to read/write both in native
language and in English with
knowledge of basic geography
Experience translating
travel-related copy is not
necessary, but is a plus.
Minimum Education Requirements /
Certification / Licensure For
Customer Service Representative -
Bilingual Job
-
H.S.
diploma or equivalent.
Find More Customer Service Job Descriptions Here
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