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Job Summary:
The
Customer Service Representative IV -
Banking will
be responsible for providing enterprise
wide customer service and technical
support for Company Treasury Management
Clients. He/She will be empowered to
make decisions necessary to resolve an
array of complex and routine technical
issues and functionality questions for
internal and external clients.
Job
Description:
The
Customer Service Representative IV -
Banking will perform
all or some of the following Job
description:
-
Interact
effectively with all levels of bank
personnel including outside vendors,
bank operations, implementation support
and banking officers
-
Responsible for providing corporate wide
technical support and functionality
training for Company Treasury Management
products including software, electronic
data transmissions and internet
connectivity
-
Research
and resolve technical and functionality
questions for internal and external
clients
-
Work
closely with software vendors, ISD
organizations, Bank Operations, sales
support and officers.
Minimum Requirements / Knowledge / Skill
For Customer Service Representative IV -
Banking Job
Ability to perform and complete
tasks in a fast-paced environment
Logical and analytical approach to
problem resolution
Excellent multi-tasking and
communication skills
Ability to perform onsite
installations and training for
clients and periodic training for
stales staff
Three
to five years in technical or
banking related field.
Minimum Education Requirements /
Certification / Licensure For
Customer Service Representative IV -
Banking Job
-
Completion of two years of college,
vocational or technical school is
preferred.
Find More Customer Service Job Descriptions Here
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