Assist with management of branch operations

Ensure that operating procedures are being followed

Minimize operating losses by adhering to policies and procedures of the bank

Ensure that reports and performance reviews are processed in a timely manner

Act as liaison between branch and Support Departments, i.e., BOS, Risk Services, Direct Banking Center, et al

Resolve errors or adjustments effectively and efficiently

Ensure that customer problems and complaints are maintained at a minimum level and are resolved to the customer's satisfaction, professionally, at the branch level

Approve referred items within authorized limits

May prepare branch work schedules using Scheduler 360 (if assigned)

On occasion, step in to cover any operational position as necessary

Ensure that branch adheres to regulatory requirements and that all employees develop a satisfactory understanding of all regulations regarding banking transactions and deposit accounts

Attain optimum efficiency and productivity in customer service by managing resources and analyzing branch activity

Coach and monitor staff to ensure consistent performance of these behaviors

Provide guidance and training to branch personnel as necessary to perform their job effectively, both technically and with a high degree of product knowledge

Provide cross-training opportunity and direction for the skill and career development of subordinates

Encourage attendance and participation in the bank's training programs and teller certification programs

Participate in a customer retention program by making customer retention calls regularly, both in person and/or by telephone contact

Promote sales referrals by demonstrating leadership and modeling the sales culture