The Customer Service Manager-OCS will be responsible for supervising and coordinating activities of route service persons to assure the highest standard of customer service. 

Job Description:

The Customer Service Manager-OCS will perform all or some of the following Job description:

• Responsible for the growth of Company OCS business

• Responsible for communication to and retention of client accounts

• Visit accounts and clients to maintain good relations and react to any comments, suggestions or concerns for the purpose of account retention; actively pursue pricing goals

• Coordinate OCS installations in new and existing accounts; performs account location inspections and machine audits to ensure company standards are met

• Review route reports to ensure integrity, control spoilage rates, monitor and control labor costs; ensure quality, cleanliness, merchandising, customer service and company policies and programs are maintained

• Schedule and modify route structure to improve productivity and control overtime compensation

• Stay current and abide by all parts of collective bargaining agreements, where applicable. 

• Ability to calculate interest, commissions and pricing
• Experience in a route based business preferred
• Experience in OCS
• Ability to write reports and business correspondence
• Ability to effectively present information and respond to questions from managers, clients, customers, and the general public
• Valid driver’s license and good driving record.

• Associate's Degree/2 Year College.