Customer Service - Logistics Manager Job Description
Job Summary:
The
Customer Service - Logistics Manager will be responsible for
ensuring store associates are delivering
excellent customer service while also
managing the receiving department. The
Customer Service - Logistics Manager,
CSLM is a leader who exercises judgment
and uses discretion to solve problems,
make informed decisions and manage
wisely. He/She is responsible for the
day-to-day management of the front end
of the store, overseeing the overall
customer experience and ensuring front
lines flow efficiently. He/She will
provide leadership to the store team
around hiring, staffing, training and
scheduling functions.
Job
Description:
The
Customer Service - Logistics Manager will perform
all or some of the following Job
description:
Manage
the customer service and cashier teams,
driving compliance to established
Company policies and standards, such as
safekeeping of Company funds and
property, personnel practices, security,
sales and record-keeping procedures
Provide
guidance to Customer Service Supervisors
to ensure smooth customer flow at the
registers
Ensure
validity of customer returns, exchanges,
check authorizations, voids, and
discretion discounts
Help
solve problems that affect the store’s
service, efficiency, and productivity
Drive
sales results through greeting and
assisting customers on the sales floor
Coach,
train and develop team to deliver an
outstanding shopping experience in a
highly professional way
Manage
the overall execution of all operations
and receiving SOPs
Monitor
the accuracy of receiving, transfers,
debits/damages, and charge-backs to
headquarters to maintain the accuracy of
the inventory through partnership with
the Receiving Supervisor
Manage
the overall scheduling process,
maintaining integrity in all scheduling
functions and ensure schedules and
Payroll budgets are compliant with
company standards
Coordinate the recruitment and hiring of
the qualified applicants to meet the
needs of the store
Monitor
the orientation, training, coaching of
all associates in partnership with all
members of management to ensure it is
completed timely and using all available
resources
Engage
and partner with regional business
partners to resolve store issues and
solicit additional training and support
Oversee
all facilities maintenance and
housekeeping standards
Monitor
all areas of possible loss due to theft,
shoplifting, freebagging, fraud, and/or
carelessness
Ensure
that adequate security exists within the
store and that physical facilities
comply with safety codes and ordinances
Safeguard
company assets by properly securing the
facility and all areas containing
sensitive or highly confidential
information
Perform
any other
tasks as assigned from time to time.
Minimum Requirements / Knowledge / Skill
For Customer Service - Logistics Manager Job
Ability to provide outstanding
customer service and teach those
behaviors
Ability to manage front end,
receiving, and store operations
effectively
Ability to develop and train
workforce, build relationships, and
utilize skills of workforce most
appropriately
Ability to process
information/merchandise through
computer system and register system
Ability to maintain a fair,
consistent set of standards as they
apply to work force
Ability to adjust priorities and
manage time wisely in a fast-paced
environment
Ability to communicate in a clear,
concise, understandable manner, and
listen attentively to others,
understand material, and provide
instructions to managers and
associates
Ability to operate all equipment
necessary to perform the job
Ability to bend and lift items up to
50 lbs and stand for long periods of
time
3+
years of Retail Management
experience within a Big Box or
Specialty environment, with the
ability to manage a multi-million
dollar sales volume
Retail store operations
Availability to meet minimum
scheduling requirements as set forth
by the company, including nights
weekends and holidays
Strong communication skills (verbal
& written), including strong
relationship building skills.
Minimum Education Requirements /
Certification / Licensure For
Customer Service - Logistics Manager Job
