Customer Service Intermediate level Job Description
Job Summary:
The
Customer Service Intermediate level will be responsible for
providing quick, friendly customer
service.
Job
Description:
The
Customer Service Intermediate level will perform
all or some of the following Job
description:
Answer
customers questions
Provide
purchase assistance
Keep
shelves stocked.
Minimum Requirements / Knowledge / Skill
For Customer Service Intermediate level Job
Very
Strong Customer Service Experience
Data
Entry skills
Reservations / SABER experience
Experience working under time
constraints
Ability to work closely with
co-workers, managers and clients
Experience using internet
applications
Knowledge of Microsoft Office /
Excel
Ability to
operate/demonstrate/explain
merchandise in assigned area
Ability to apply basic mathematical
concepts such as adding,
subtracting, multiplying, dividing
and knowledge of weights and
measures
Ability to understand and respond
appropriately to basic customer and
employee inquiries
Ability to read, write and
communicate using English language
sufficient to perform job functions
(Other preferences will be given for
special language skills when there
is a business need)
Knowledge of company's mission,
purpose, goals and the role of every
employee in achieving each of them
Ability to operate store equipment
in assigned area (including but not
limited to LRT, telephone, paging
system, copiers, fax machines,
computers, CCTV surveillance system,
key cutting, panel saw, paint mixing
computer, blind cutting, fork lifts,
pallet jacks, electric lifts, etc).
Ability to interpret price tag and
UPC information
Visual acuity corrected to perform
job functions
Ability to move throughout all areas
of the store; sales floor,
receiving, register areas, lawn and
garden , including the outside
perimeter of the store
Ability to move objects up to and
exceeding 200 pounds with reasonable
accommodations
Ability to wear all necessary
personal protective equipment to
perform job functions
Ability to stand and/or sit
continuously and perform job
functions for a full shift with meal
break.
Minimum Education Requirements /
Certification / Licensure For
Customer Service Intermediate level Job
