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Job Summary:
The
Customer Service Desk Representative will be responsible for
the Desktop Support for the Company.
Job
Description:
The
Customer Service Desk Representative will perform
all or some of the following Job
description:
-
Provide
hardware and software support for the
Company computer systems, peripherals,
and printing devices
-
Install,
configure and troubleshoot various
software and hardware
-
Maintain
servers and local Microsoft Windows
systems
-
Create
and maintain user accounts
-
Troubleshoot network connectivity issues
on Dell workstations and laptops
-
Perform
system administration services to
include file servers, blackberry users,
LAN/WAN, active directory, and exchange
accounts
-
Receive
and resolve trouble calls, interfacing
with users, identifying and resolving
problems, escalating unresolved trouble
tickets (Remedy ticketing system) as
appropriate and track calls
-
Monitor
Remedy queue for new call tickets,
administer Windows XP accounts
-
Provide
local and remote desk support
-
Provide
excellent customer service.
Minimum Requirements / Knowledge / Skill
For Customer Service Desk Representative Job
2
years of experience working in an IT
or Helpdesk role
Working knowledge of USB devices,
internal/external modems, scanners,
printers, motherboards, video cards,
sound cards, Windows XP, and Active
Directory
Professional in appearance
Prior
knowledge of NMCI network and
desktop support activities
Strong technical background
Ability to easily gain new skills,
ask the right questions and apply
knowledge to work effectively both
independently and in teams
Skilled in building relationships
and communicating clearly with
individuals at all organizational
levels
Flexible and energetic with the
ability to multi-task in order to
accomplish overall goals.
Minimum Education Requirements /
Certification / Licensure For
Customer Service Desk Representative Job
-
Associates degree in relevant IT
field (or equivalent work
experience)
-
Security+ certification
-
A+
and Network+ certification.
Find More Customer Service Job Descriptions Here
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