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Job Summary:
The
Customer Service - Care Representative will be responsible for
providing superior customer service to
Company wireless client base.Job
Description:
The
Customer Service - Care Representative will perform
all or some of the following Job
description:
-
Respond
to, handle and resolve customer
inquiries
-
Provide
customers with product and service
information
-
Process
orders, forms and applications
-
Identify
and escalate customer issues
-
Handle
customer billing questions.
Minimum Requirements / Knowledge / Skill
For Customer Service - Care
Representative Job
Ability to deliver outstanding
customer service
Excellent listening skills
Strong empathy skills
Ability to problem solve
Ability to multi-task
Attention to detail
Negotiation skills
Positive dynamic personality
Ability to adapt to a fast-paced
environment
Typing skills of 20wpm or more
Ability to navigate in a Windows
environment
Six
months or more experience in a
customer service environment
preferred
Ability to demonstrate continuous
employment/work history.
Minimum Education Requirements /
Certification / Licensure For
Customer Service - Care Representative Job
-
High
School Diploma or equivalent.
Find More Customer Service Job Descriptions Here
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