The Customer Service Associate - Insurance will be responsible for handling customer’s first report of claims.  

Job Description:

The Customer Service Associate - Insurance will perform all or some of the following Job description:

• Take inbound calls and assist customers from all parts of the country with various types and severity of claims

• Provide frontline services such as rental car, towing, and emergency help

• Verify coverage, coordinate emergency cleanup, and offer various guaranteed direct repair facilities to ensure the customer is on the road to recovery. 

• Passionate about Customer Service and empathetic
• Ability to type 35WPM or better
• Strong analytical reasoning & problem solving skills
• Strong attendance and performance record
• Ability to work in a call center environment in a cubicle setting
• Excellent written and verbal communication skills
• Ability to meet individual performance, metrics and goals.
• Results-driven, customer focused. 

• High school diploma or equivalent.