The Customer Service Associate Healthcare will be responsible for responding to telephone, fax and EDI inquiries and orders from referral sources and homecare patients.    

Job Description:

The Customer Service Associate Healthcare will perform all or some of the following Job description:

• Document referral request for coordination of care

• Provide information on equipment, supplies and services

• May assist walk-in patients with the selection of equipment, supplies and services

• Ensure proper selection of information online to ensure timely delivery and appropriate revenue recognition for order

• Maintain appropriate documentation received with order and conduct follow-up as applicable

• Verify insurance eligibility and benefits of patients

• Obtain verbal / written authorization for medical treatment from appropriate sources

• Verify insurance information for accuracy and completeness and resolve discrepancies as needed

• Obtain clinical information needed for order processing or reimbursement

• Contact patient to: advise them of the order placed on their behalf and to confirm all patient demographic information; to communicate any financial responsibilities and/or additional information necessary for processing the order received; to promote other company product and services, as appropriate

• Demonstrate professional etiquette and courtesy when interfacing with customers

• Resolve patient/customer complaints by identifying problems and coordinating appropriate corrective action

• Assess patient needs and promote company products and services

• Comply with and adhere to all regulatory compliance areas, policies and procedures, and "best practices"

• Perform other related duties as directed by supervisor.

• Two years related experience.

• High school diploma.