The Customer Service Analyst will serve as the Company Application Assistant Coordinator, Training Integration Management System (TIMS) Expert. 

Job Description:

The Customer Service Analyst will perform all or some of the following Job description:

• Provide over-the-shoulder and phone support to users of the TIMS application

• Provide initial, follow-on and refresher training to users, instructors, and staff on the operations of TIMS

• Assist users (pilots, students, student admin, classroom instructors, flight surgeon, schedulers, class advisors, squadron commanding officers, and wing commanders) in using TIMS

• Respond to Ad-hoc report requests from users and analyze training material to insure compliance with the master curriculum guides

• Interface with Prime Contractor ensuring users receive quality TIMS training

• Provide initial TIMS troubleshooting and coordinate with the TIMS OEM software team.

• Ability to obtain a Position of Trust designation
• NAC
• Knowledge of TIMS and or Navy flying training operations
• Self motivated and ability to effectively work with various personalities
• Knowledge of flight operations
• Knowledge of CNATRA Undergraduate Flying Training from, grade books, scheduling, syllabus, classroom instruction, and resource management
• Previous instructor training

• Ability to work as part of a joint team with the Prime Contractor.

• Bachelor’s Degree and 3 years experience or 10 years experience with no degree.