The Bilingual Customer Service Associate will perform all or some of the following Job description:

• Respond to customer initiated telephone inquiries by answering inquiries in an inbound Call Center

• Obtain initial loss information and initiate claims handling process

• Advise insureds/claimants of claims process

• Handle minor, non-questionable liability claims

• May authorize rental cars

• May handle minor coverage issues and resolve minor complaints which arise during claims handling process

• Maintain active adjusters license in states where required

• Responsible for timely and accurate completion of customer inquiries

• Obtain loss reports from agents, insureds, and claimants and enter into the Customer Restoration Network

• Make assignments under the direction of the Care Center management

• Achieve and maintain telephone service level goals

• Respond to telephone and written inquiries regarding status of claims assigned

• Make initial contact with insureds and claimants to verify claims information and advise them of the claims process

• May arrange drive-in and field appointments

• Handle minor, undisputed claims on instruction from supervisor

• Authorize rental cars when liability and coverage are not questioned

• Within payment authority, may authorize supplements

• Promote benefits of cross selling, value-added service and increased coverages

• Ensure that all customer communication/contact is clearly documented

• Perform other duties as assigned. 

• Previous Customer Service Experience Preferred
• Communication Skills, Personal Computer, Literate, Bondable.