Job-Description-Templates.Com

 

 

Area Customer Service Manager Job Description

 

 

 

Job Summary:

The Area Customer Service Manager will be responsible for managing and building client relationships with small to medium customers to encourage new and repeat business opportunities.

Job Description:

The Area Customer Service Manager will perform all or some of the following Job description:

  • Develop and facilitate the proposal process for assigned clients including budget and pricing development, proposal writing, contract negotiations and client presentations

  • Manage Company's relationship with assigned client's by actively preventing issues

  • Notify client's senior management and/or Company management of issues or changes required to enhance and maintain client retention

  • Provide in-depth analysis and presentations to senior level management

  • Actively engage representatives of named accounts frequently in person and independently develops customer relationships to ensure and maintain customer retention

  • Analyze and evaluate required reporting to assure volumes, pricing and quality are appropriate and service level requirements are met

  • Work with USPS and functional department management and advise and provide recommendations to clients to improve mail quality (i.e. Critical Entry Time, readability, mailpiece design, etc.)

  • Develop a deep understanding of assigned clients' products and long-term business strategies and identify additional revenue and business opportunities

  • Make recommendations and present proposals to decision makers to increase revenue and profitability

  • Negotiate contract renewals per Company established rate card guidelines and obtain signed contracts for existing contracts up for renewal

  • Negotiate contract agreements with existing clients that do not have a signed agreement with Company to obtain formal agreements

  • Prioritize, plan and communicate regulatory changes for assigned clients and work with them to execute

  • Develop an effective contract strategy that is measured by the preservation and protection of assigned clients

  • Determine required contract changes as a result of regulatory changes and negotiate updated contract terms with assigned clients

  • Represents Company at industry events and tradeshows

  • Obtain and maintain MQC (Mailpiece Quality Control) Certification

  • Perform other duties as assigned. 

Minimum Requirements / Knowledge / Skill For Area Customer Service Manager Job

  • Ability to be available 24/7 to address customer issues as needed
  • Presentation and negotiation skills including the ability to adapt style as needed
  • Computer skills using Microsoft Office
  • Ability to make sound decisions with the information at hand
  • Ability to organize, prioritize and handle multiple work assignments with frequent interruptions
  • Ability to attend to detail
  • Excellent verbal, written and interpersonal communication skills
  • Skill in effective listening
  • Ability to develop and grow long-term client relationships
  • Previous successful sales and/or account management/development experience.

Minimum Education Requirements / Certification / Licensure For Area Customer Service Manager Job

  • Associate's Degree in Business or related field or equivalent combination of experience and education
  • Vehicle - valid driver's license.
     

 

 

Find More Customer Service Job Descriptions Here

               

               

               

 

 

Employers/Recruiters

Copyright © 2012 Job-Description-Templates.Com. All rights reserved. About Us | Contact Us | Job Description Templates

Job descriptions for people looking for job, employees, employers, hiring managers, and  recruiters.