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Job Summary:
The
Area Customer Service Manager will be responsible for
managing and building client
relationships with small to medium
customers to encourage new and repeat
business opportunities.
Job
Description:
The
Area Customer Service Manager will perform
all or some of the following Job
description:
-
Develop
and facilitate the proposal process for
assigned clients including budget and
pricing development, proposal writing,
contract negotiations and client
presentations
-
Manage
Company's relationship with assigned
client's by actively preventing issues
-
Notify
client's senior management and/or
Company management of issues or changes
required to enhance and maintain client
retention
-
Provide
in-depth analysis and presentations to
senior level management
-
Actively
engage representatives of named accounts
frequently in person and independently
develops customer relationships to
ensure and maintain customer retention
-
Analyze
and evaluate required reporting to
assure volumes, pricing and quality are
appropriate and service level
requirements are met
-
Work with
USPS and functional department
management and advise and provide
recommendations to clients to improve
mail quality (i.e. Critical Entry Time,
readability, mailpiece design, etc.)
-
Develop a
deep understanding of assigned clients'
products and long-term business
strategies and identify additional
revenue and business opportunities
-
Make
recommendations and present proposals to
decision makers to increase revenue and
profitability
-
Negotiate
contract renewals per Company
established rate card guidelines and
obtain signed contracts for existing
contracts up for renewal
-
Negotiate
contract agreements with existing
clients that do not have a signed
agreement with Company to obtain formal
agreements
-
Prioritize, plan and communicate
regulatory changes for assigned clients
and work with them to execute
-
Develop
an effective contract strategy that is
measured by the preservation and
protection of assigned clients
-
Determine
required contract changes as a result of
regulatory changes and negotiate updated
contract terms with assigned clients
-
Represents Company at industry events
and tradeshows
-
Obtain
and maintain MQC (Mailpiece Quality
Control) Certification
-
Perform
other
duties as assigned.
Minimum Requirements / Knowledge / Skill
For Area Customer Service Manager Job
Ability to be available 24/7 to
address customer issues as needed
Presentation and negotiation skills
including the ability to adapt style
as needed
Computer skills using
Microsoft Office
Ability to make
sound decisions with the information
at hand
Ability to organize,
prioritize and handle multiple work
assignments with frequent
interruptions
Ability to attend to
detail
Excellent verbal, written and
interpersonal communication
skills
Skill in effective
listening
Ability to develop and
grow long-term client
relationships
Previous successful
sales and/or account
management/development
experience.
Minimum Education Requirements /
Certification / Licensure For
Area Customer Service Manager Job
-
Associate's Degree in
Business or related field or
equivalent combination of experience
and education
-
Vehicle - valid
driver's license.
Find More Customer Service Job Descriptions Here
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