The EMSD Customer Service Representative will serve as as the initial contact for customers that are starting to use the Company Payroll product.

Job Description:

The EMSD Customer Service Representative will perform all or some of the following Job description:

• Make accurate and clear data entries into the call tracking database system while maintaining a professional demeanor to resolve questions and issues

• Meet performance and customer service standards despite schedule pressures

• Focus on 1st call resolution, average handle time and adherence to schedule. 

• Excellent analytical, problem solving and interpersonal skills
• Ability to increase productivity to meet rising customer demand in a high volume call center
• Ability to prioritize, handle multiple task and work under time constraints and deadlines
• Some payroll, bookkeeping or Accounting knowledge preferred
• QuickBooks experience a plus
• Proficient using MS Windows and software in PC environment
• Strong keyboarding and data entry skills
• Superior customer service skills
• Demonstrated attention to detail skills
• Excellent verbal and written communication skills.