Supervise customer service and technical support efforts provided by the Desktop Support team

Manage resource allocation and prioritize staff tasking

Coordinate local Information Technology support for all Company divisions

Manage the distribution of break/fix work orders, user service requests and special tasking efforts

Responsible for managing confidential matters (personnel actions, management reports, etc) in accordance with management policies

Communicate professionally, both orally and in writing, with subordinates to ensure they receive the necessary guidance to be successful

Accountable for identifying goals and objectives for each staff member and providing input into annual Performance and Development evaluations

Responsible for maintaining a working inventory of all IT assets supported by Desktop team

Responsible for maintaining sufficient stock of on-site consumables, spare parts and components for computer repairs and replacements

Contribute to the development of budgetary recommendations for inclusion in the Information Technology annual program plan

Accountable for maintaining compliance with Information Technology standards, policies, and procedures

Remain current with industry standards and emerging technologies that would affect the operations of computer support. Actively participate in professional seminars, corporate sponsored training and review of technical and vendor publications

Accountable for actively participating in IT Operations and Information Security incident response efforts, as required

Responsible for implementing and maintaining a safe workplace program and ensuring that safety is a high priority in the workplace

Perform other duties as required.

Ability to be a team player. be self-motivated and show attention to detail

Expert-level experience in current computer hardware and software

Practical experience with desktop computer equipment, systems operations and network administration

Working knowledge of protocols utilized in an Information Technology environment, such as electronic mail, whole disk encryption, industry standard software applications and hardware interfaces

Expert-level knowledge of MS Windows XP/Windows 7

Ability to develop and mentor a multi-discipline technical support team.