Job Description:

The Personal Computer Support Technician will perform all or some of the following Job description:

• Install and troubleshoot Microsoft Office, Microsoft Operating systems and ACE applications

• Support wireless access for ACE users from remote locations

• Resolve user issues with email, network, remote access and other mission critical resources

• Technically and Professionally Manage and Resolve Level 2 and 3 Help Desk problems

• Install and support network and local printers and other peripheral devices required by ACE team members

• Use Remedy Help Desk System to track service level performance items and user satisfaction issues.

Minimum Requirements / Knowledge / Skill For Personal Computer Support Technician Job

• Three Years experience supporting computer users in a network environment

• Five years experience installing, troubleshooting and support Microsoft applications, desktops and laptops

• Three years experience supporting remote access users in a team oriented and professional environment

• Ability to obtain an INTERIM SECRET Clearance prior to start; FINAL SECRET clearance must be obtained within six months. Active Secret clearance (preferred).