Job Summary:

•  Perform break-fix repair, including parts ordering, application software, support, peripheral installation, application software installation and/or upgrade

• Responsible for configuration changes to both hardware and software, reinstall image and virus repair

• Work with technical resources to troubleshoot desktop support issues, perform data migration as required and have the ability to understand and support standard desktop image

• Restore system to functioning state and gain customer concurrence for problem resolution

• Work with application software and operating systems to diagnose and resolve unique and non-recurring problems

• Monitor the performance of support service tickets in response to an escalation from the helpdesk

• Provide technical, operations, and training support to users of company's personal computers either by telephone or on-site relative to desktop hardware and software packages

• Perform hardware diagnostics and coordinates repairs

• Assist in planning and designing personal computer support systems

• Act as liaison for data transfer systems design and implementation

• Install and test personal computers, printers, and other peripherals

• configure operating system, shrink-wrap programs, and applications software programs

• Develop reports and databases

• Provide technical support for personal computers.